• Ensure it is a network problem
• Use your browser to visit multiple websites to check it is not just the website you are on causing problems
• If you have an alternative browser, try the same websites on there too
• Slow Internet
• To improve your Internet browser performance, you can clear the cookies and Internet temporary files
• Check other devices on the network
• Check to see if other devices connected to your internet are working
• If they are, check what they are doing, for example streaming films, downloading large files, these can cause service degradation
• Checking your connection speed
• Go to a website such as speedtest.net to check your internet speed
• If it is too low\less than what you pay for, contact your ISP
• Reboot your devices
• If you have determined that you have issues on any website you go to reboot your laptop and internet router. When rebooting your router leave it off for a minute before turning it on again.
• Once all your devices are back up and running, try the websites again
• Also try from a different device such as a mobile phone or tablet
• If none of your devices are connecting to the internet call your ISP and explain
• If one is connecting and another is not, try running your antivirus software to ensure you do not have any malware that could be blocking your connection
• Check your connections
• If you use a network cable, check that it is securely in place at both ends
• If you use wireless double check it is not switched off
• Check the connections on your router, does it show activity on the connection lights?
• If there are no lights, it is possible that the router is faulty, and you should call your ISP
• If you have a power but nothing else, your ISP may be having issues, call them to check
• Contacting your ISP
• You may be able to check the service status in your area by logging into your ISP website from your mobile
• Downdector.com might also prove useful to check for wider outages
• Social media will also point to general outages

If you are unsure or would like some help, please contact us for assistance